MLA
Markaki, Ourania I., et al. "Evaluating the Quality Attributes of E-Government Websites." E-Government Website Development: Future Trends and Strategic Models, edited by Ed Downey, et al., IGI Global, 2011, pp. 65-86. https://doi.org/10.4018/978-1-61692-018-0.ch005
APA
Markaki, O. I., Charilas, D. E., & Askounis, D. (2011). Evaluating the Quality Attributes of E-Government Websites. In E. Downey, C. Ekstrom, & M. Jones (Eds.), E-Government Website Development: Future Trends and Strategic Models (pp. 65-86). IGI Global. https://doi.org/10.4018/978-1-61692-018-0.ch005
Chicago
Markaki, Ourania I., Dimitris E. Charilas, and Dimitris Askounis. "Evaluating the Quality Attributes of E-Government Websites." In E-Government Website Development: Future Trends and Strategic Models, edited by Ed Downey, Carl D. Ekstrom, and Matthew A. Jones, 65-86. Hershey, PA: IGI Global, 2011. https://doi.org/10.4018/978-1-61692-018-0.ch005
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