Evaluating the Quality Attributes of E-Government Websites

Evaluating the Quality Attributes of E-Government Websites

Ourania I. Markaki (National Technical University of Athens, Greece), Dimitris E. Charilas (National Technical University of Athens, Greece) and Dimitris Askounis (National Technical University of Athens, Greece)
DOI: 10.4018/978-1-4666-1740-7.ch013
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The purpose of this chapter is to address the issue of e-government website evaluation in terms of providing a decision making framework. Built around the concepts of website evaluation and e-government, the proposed framework deploys Multi-Attribute Decision Making (MADM) methods and Fuzzy Sets Theory to overcome the subjectivity and inaccuracy that characterizes the conventional models for e-government website quality assessment. The framework offers also the possibility of performing comparisons with regard to the overall quality of different implementations either at national or international level. The chapter presents a holistic and scalable approach to e-government website evaluation and it is anticipated to be of great interest to both researchers and practitioners requiring an understanding of the factors influencing the quality of e-government websites or allocating resources to the relevant implementations respectively.
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This chapter presents a decision making framework for evaluating and comparing e-government websites. For this purpose, in this section we first discuss the current website evaluation approaches and specify the reasons for adopting tools such as MADM methods and Fuzzy Sets Theory in order to establish the evaluation framework. We then provide fundamental information on the aforementioned tools, so that the reader acquires a basic understanding of the relevant concepts before proceeding with the evaluation methodology.

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