Evaluating the Success of ERP Systems’ Implementation: A Study About Portugal

Evaluating the Success of ERP Systems’ Implementation: A Study About Portugal

Ricardo Almeida (Faculdade de Engenharia da Universidade do Porto, Portugal) and Miguel Nuno de Oliveira Teixeira (Universidade Trás-os-Montes e Alto Douro, Portugal)
DOI: 10.4018/978-1-4666-1764-3.ch008
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Information management has assumed an increasing importance at business organizations, over the last decades. Such trends lead companies to promote enormous efforts on organizing and optimizing their business processes, acquiring expensive enterprise information systems, aiming to promote an accurate answer to market uncertainty. Unfortunately, traditional software implementations have revealed low levels of satisfaction by Enterprise Resource Planning (ERP) systems’ customers. This study aims to evaluate the reasons for success and failure of ERP systems implemented in Portugal and the methodologies taken by consulting teams. To achieve such a goal, it has been submitted a web survey to Portuguese companies and consulting teams, in order to confirm major errors, ERP systems’ coverage and quality’s response for business processes, and assessment of engineering requirements as a major concern. This study is concluded with the presentation of the web survey results and some conclusions about ERP systems’ implementation at Portugal.
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Research Methodology

The professional experience of both authors on ERP systems’ implementations has raised some questions which require a consistent theoretical validation, gathering important scientific contributions (from scientific papers, Msc and PhD thesis) that could ensure a conceptual evaluation. To provide a practical approach and ensure veracity to our conclusions, it has been realized a web-survey to ERP systems’ companies and consulting teams.

This study has been organized and divided in 4 main phases, as resumed on Figure 1.

Figure 1.

Steps taken for the research methodology


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