MLA
Yeh, Shang-Ching and Pin-Yu Chu. "Evaluation of E-government Services: A Citizen-Centric Approach to Citizen E-Complaint Services." Citizens and E-Government: Evaluating Policy and Management, edited by Christopher G. Reddick, IGI Global, 2010, pp. 400-417. http://doi:10.4018/978-1-61520-931-6.ch022
APA
Yeh, S., & Chu, P. (2010). Evaluation of E-government Services: A Citizen-Centric Approach to Citizen E-Complaint Services. In Reddick, C. (Ed.), Citizens and E-Government: Evaluating Policy and Management (pp. 400-417). IGI Global. http://doi:10.4018/978-1-61520-931-6.ch022
Chicago
Yeh, Shang-Ching, and Pin-Yu Chu. "Evaluation of E-government Services: A Citizen-Centric Approach to Citizen E-Complaint Services." In Citizens and E-Government: Evaluating Policy and Management. edited by Christopher G. Reddick, 400-417. Hershey, PA: IGI Global, 2010. http://doi:10.4018/978-1-61520-931-6.ch022
Export Reference
