Evaluation of Organizational E-Government Readiness in the Public Sector

Evaluation of Organizational E-Government Readiness in the Public Sector

Ibrahim A. Alghamdi, Robert Goodwin, Giselle Rampersad
DOI: 10.4018/978-1-4666-8358-7.ch083
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The purpose of this paper is to provide an integrated framework to evaluate organizational e-government readiness for government organizations. This framework is necessary as current ones ignore challenges that arise due to organizational transformation issues stemming from diffusion of Information and Communication Technologies (ICTs). This study adopts an e-government framework to highlight the main internal factors involved in the assessment of e-government organizational readiness and to examine how these factors lead to successful, organizational e-government readiness. The proposed framework integrates seven dimensions for evaluating organizational e-government readiness including e-government strategy, user access, e-government programs, portal architecture, business processes, ICT infrastructure, and human resources. This paper offers valuable insights to ICT managers for effectively assessing the e-government readiness of organizations to facilitate the success of e-government programs in the public sector.
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2. Literature Review

E-government adoption is a stream within the literature on the diffusion of ICT. It is an important component, as e-government is heralded as the critical contributor to economic, social, and environmental advancement in developed countries (Cohen, 2004; Dutton, 1996; Kahen, 1996; Patel et al., 2012; Snellen, 2007; Taylor, 2007). E-government scholars have examined the dynamics of ICT and management issues, information systems technology transfer, country-specific factors such as culture in e-government development, and ICT diffusion in developed and developing countries (Abdalla, 2006; Alshihi, 2005; Baark & Heeks, 1999; Rahman, 2007).

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