MLA
Yoon, Yong Ki and Kun Shin Im. "An Evaluation System for IT Outsourcing Customer Satisfaction Using the Analytic Hierarchy Process." Global Information Technologies: Concepts, Methodologies, Tools, and Applications, edited by Felix B. Tan, IGI Global, 2008, pp. 1219-1235. http://doi:10.4018/978-1-59904-939-7.ch091
APA
Yoon, Y. K., & Im, K. S. (2008). An Evaluation System for IT Outsourcing Customer Satisfaction Using the Analytic Hierarchy Process. In Tan, F. B. (Ed.), Global Information Technologies: Concepts, Methodologies, Tools, and Applications (pp. 1219-1235). IGI Global. http://doi:10.4018/978-1-59904-939-7.ch091
Chicago
Yoon, Yong Ki, and Kun Shin Im. "An Evaluation System for IT Outsourcing Customer Satisfaction Using the Analytic Hierarchy Process." In Global Information Technologies: Concepts, Methodologies, Tools, and Applications. edited by Felix B. Tan, 1219-1235. Hershey, PA: IGI Global, 2008. http://doi:10.4018/978-1-59904-939-7.ch091
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