MLA
Yoon, YongKi and Kun Shin Im. "An Evaluation System for IT Outsourcing Customer Satisfaction Using the Analytic Hierarchy Process: The Case Study in Korea." Strategic Use of Information Technology for Global Organizations, edited by M. Gordon Hunter and Felix B. Tan, IGI Global, 2007, pp. 354-382. http://doi:10.4018/978-1-59904-292-3.ch014
APA
Yoon, Y., & Im, K. S. (2007). An Evaluation System for IT Outsourcing Customer Satisfaction Using the Analytic Hierarchy Process: The Case Study in Korea. In Hunter, M., & Tan, F. B. (Ed.), Strategic Use of Information Technology for Global Organizations (pp. 354-382). IGI Global. http://doi:10.4018/978-1-59904-292-3.ch014
Chicago
Yoon, YongKi, and Kun Shin Im. "An Evaluation System for IT Outsourcing Customer Satisfaction Using the Analytic Hierarchy Process: The Case Study in Korea." In Strategic Use of Information Technology for Global Organizations. edited by M. Gordon Hunter , and Felix B. Tan, 354-382. Hershey, PA: IGI Global, 2007. http://doi:10.4018/978-1-59904-292-3.ch014
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