MLA
Yoon, YongKi, and Kun Shin Im. "An Evaluation System for IT Outsourcing Customer Satisfaction Using the Analytic Hierarchy Process: The Case Study in Korea." Electronic Commerce: Concepts, Methodologies, Tools, and Applications, edited by Annie Becker, IGI Global, 2008, pp. 754-777. https://doi.org/10.4018/978-1-59904-943-4.ch061
APA
Yoon, Y. & Im, K. S. (2008). An Evaluation System for IT Outsourcing Customer Satisfaction Using the Analytic Hierarchy Process: The Case Study in Korea. In A. Becker (Ed.), Electronic Commerce: Concepts, Methodologies, Tools, and Applications (pp. 754-777). IGI Global Scientific Publishing. https://doi.org/10.4018/978-1-59904-943-4.ch061
Chicago
Yoon, YongKi, and Kun Shin Im. "An Evaluation System for IT Outsourcing Customer Satisfaction Using the Analytic Hierarchy Process: The Case Study in Korea." In Electronic Commerce: Concepts, Methodologies, Tools, and Applications, edited by Annie Becker, 754-777. Hershey, PA: IGI Global, 2008. https://doi.org/10.4018/978-1-59904-943-4.ch061
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