The Evolution of IT Governance at NB Power

The Evolution of IT Governance at NB Power

Joanne Callahan (New Brunswick Power Corporation, Canada), Cassio Bastos (New Brunswick Power Corporation, Canada) and Dwayne Keyes (New Brunswick Power Corporation, Canada)
Copyright: © 2004 |Pages: 14
DOI: 10.4018/978-1-59140-140-7.ch013

Abstract

IT and business are inextricable linked. It is incomprehensible to think the two should ever again be independent. IT Governance will penetrate how IT is executed, as organizations like NB Power endeavor to become better at governing and managing their IT investments. NB Power, in 1998, implemented an IT Governance framework. Through IT Governance the organization was able to address the results of a diagnostic study on their internal IT service provider who was attempting to respond to a seemingly endless list of requests for IT support. Four years later, factors critical to the success of implementing an IT Governance framework are evident. The IT Governance framework is still evolving, but the organization is now well positioned to take advantage of its IT investment.

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