MLA
Ray, Nilanjan,et al. "Examination of Internet Banking Customer Perception of Service Quality: Evidence from Banking Industry." Business Infrastructure for Sustainability in Developing Economies, edited by Nilanjan Ray, IGI Global, 2017, pp. 253-263. http://doi:10.4018/978-1-5225-2041-2.ch013
APA
Ray, N., Ghosh, T. N., & Sen, K. (2017). Examination of Internet Banking Customer Perception of Service Quality: Evidence from Banking Industry. In Ray, N. (Ed.), Business Infrastructure for Sustainability in Developing Economies (pp. 253-263). IGI Global. http://doi:10.4018/978-1-5225-2041-2.ch013
Chicago
Ray, Nilanjan and Tilak Nath Ghosh, and Krishnendu Sen. "Examination of Internet Banking Customer Perception of Service Quality: Evidence from Banking Industry." In Business Infrastructure for Sustainability in Developing Economies. edited by Nilanjan Ray, 253-263. Hershey, PA: IGI Global, 2017. http://doi:10.4018/978-1-5225-2041-2.ch013
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