MLA
Ray, Nilanjan. "Expectation and Perception of Internet Banking Service Quality of Select Indian Private and Public Sector Banks: A Comparative Case Study." Online Banking Security Measures and Data Protection, edited by Shadi A. Aljawarneh, IGI Global, 2017, pp. 58-68. http://doi:10.4018/978-1-5225-0864-9.ch004
APA
Ray, N. (2017). Expectation and Perception of Internet Banking Service Quality of Select Indian Private and Public Sector Banks: A Comparative Case Study. In Aljawarneh, S. A. (Eds.), Online Banking Security Measures and Data Protection (pp. 58-68). IGI Global. http://doi:10.4018/978-1-5225-0864-9.ch004
Chicago
Ray, Nilanjan. "Expectation and Perception of Internet Banking Service Quality of Select Indian Private and Public Sector Banks: A Comparative Case Study." In Online Banking Security Measures and Data Protection. edited by Shadi A. Aljawarneh, 58-68. Hershey, PA: IGI Global, 2017. http://doi:10.4018/978-1-5225-0864-9.ch004
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