MLA
Murray, Kyle B. "Experiencing Quality: The Impact of Practice on Customers' Preferences for and Perceptions of Electronic Interfaces." Electronic Commerce: Concepts, Methodologies, Tools, and Applications, edited by Annie Becker, IGI Global, 2008, pp. 1716-1732. https://doi.org/10.4018/978-1-59904-943-4.ch135
APA
Murray, K. B. (2008). Experiencing Quality: The Impact of Practice on Customers' Preferences for and Perceptions of Electronic Interfaces. In A. Becker (Ed.), Electronic Commerce: Concepts, Methodologies, Tools, and Applications (pp. 1716-1732). IGI Global. https://doi.org/10.4018/978-1-59904-943-4.ch135
Chicago
Murray, Kyle B. "Experiencing Quality: The Impact of Practice on Customers' Preferences for and Perceptions of Electronic Interfaces." In Electronic Commerce: Concepts, Methodologies, Tools, and Applications, edited by Annie Becker, 1716-1732. Hershey, PA: IGI Global, 2008. https://doi.org/10.4018/978-1-59904-943-4.ch135
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