MLA
Sidiropoulou, Panagiota-Aikaterina and Evangelos Moustakas. "An Exploratory Analysis of the On-Line Dispute Resolution Mechanism." Handbook of Research on E-Services in the Public Sector: E-Government Strategies and Advancements. IGI Global, 2011. 106-117. Web. 26 Apr. 2018. doi:10.4018/978-1-61520-789-3.ch010
APA
Sidiropoulou, P., & Moustakas, E. (2011). An Exploratory Analysis of the On-Line Dispute Resolution Mechanism. In A. Al Ajeeli, & Y. Al-Bastaki (Eds.), Handbook of Research on E-Services in the Public Sector: E-Government Strategies and Advancements (pp. 106-117). Hershey, PA: IGI Global. doi:10.4018/978-1-61520-789-3.ch010
Chicago
Sidiropoulou, Panagiota-Aikaterina and Evangelos Moustakas. "An Exploratory Analysis of the On-Line Dispute Resolution Mechanism." In Handbook of Research on E-Services in the Public Sector: E-Government Strategies and Advancements, ed. Abid Thyab Al Ajeeli and Yousif A. Latif Al-Bastaki, 106-117 (2011), accessed April 26, 2018. doi:10.4018/978-1-61520-789-3.ch010
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