MLA
Wilkin, Carla, et al. "Exploring the Role of Expectations in Defining Stakeholders' Evaluations of IS Quality." Information Systems Evaluation Management, edited by Wim Van Grembergen, IGI Global, 2002, pp. 231-243. https://doi.org/10.4018/978-1-931777-18-6.ch014
APA
Wilkin, C., Hewett, B., & Carr, R. (2002). Exploring the Role of Expectations in Defining Stakeholders' Evaluations of IS Quality. In W. Van Grembergen (Ed.), Information Systems Evaluation Management (pp. 231-243). IGI Global. https://doi.org/10.4018/978-1-931777-18-6.ch014
Chicago
Wilkin, Carla, Bill Hewett, and Rodney Carr. "Exploring the Role of Expectations in Defining Stakeholders' Evaluations of IS Quality." In Information Systems Evaluation Management, edited by Wim Van Grembergen, 231-243. Hershey, PA: IGI Global, 2002. https://doi.org/10.4018/978-1-931777-18-6.ch014
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