Exploring the Technology Adoption Needs of Patients Using E-Health

Exploring the Technology Adoption Needs of Patients Using E-Health

Linda M. Gallant (Emerson College, USA), Cynthia Irizarry (Suffolk University, USA) and Gloria M. Boone (Suffolk University, USA)
DOI: 10.4018/978-1-60566-988-5.ch052
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Abstract

An extended version of the technology acceptance model (TAM) is applied to study hospital Web sites, one specific area of e-health. In a review of literature, five significant factors from TAM research are identified that are logically related to e-health sites from the user’s perspective: usefulness, ease of use, trust, privacy, and personalization. All five factors emerged in the data analysis of 30 participants using a hospital Web site. We discuss the implications of this study for guiding development of effective patient-centered e-health.

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