Exploring the Technology Adoption Needs of Patients Using E-Health

Abstract

An extended version of the technology acceptance model (TAM) is applied to study hospital Web sites, one specific area of e-health. In a review of literature, five significant factors from TAM research are identified that are logically related to e-health sites from the user’s perspective: usefulness, ease of use, trust, privacy, and personalization. All five factors emerged in the data analysis of 30 participants using a hospital Web site. We discuss the implications of this study for guiding development of effective patient-centered e-health.