Exploring the Intersection of Social Work and the Future of Technology

Abstract

The intersection of social work and technology represents a transformative frontier poised to revolutionize service delivery and accessibility. This chapter explores how technological advancements enhance social work, focusing on integration strategies, ethical implications, and future adoption recommendations. The significance lies in tackling resource limitations and accessibility barriers. AI and machine learning enable predictive analytics for identifying at-risk populations, while automation streamlines administrative tasks, enhancing direct client interactions. Big data guides decisions and interventions, while telehealth improves remote mental health access. Mobile apps enhance engagement, monitoring, and communication but raise ethical concerns about human connection, data privacy, and equitable access. Balancing efficiency gains with job displacement risks is crucial. This chapter equips stakeholders with insights for navigating this evolving landscape, aiming for effective, ethical, and equitable social work practice rooted in core values.