Extending Social Network Diagrams for Large Scale Collaboration

Extending Social Network Diagrams for Large Scale Collaboration

I.T. Hawryszkiewycz (University of Technology, Sydney, Australia)
DOI: 10.4018/978-1-61350-168-9.ch001
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The chapter provides a way for modeling large scale collaboration using an extension to social network diagrams called enterprise social networks (ESNs). The chapter uses the ESN diagrams to describe activities in policy planning and uses these to define the services to be provided by cloud technologies to support large scale collaboration. This chapter describes collaboration by an architecture made up of communities each with a role to ensure that collaboration is sustainable. The architecture is based on the idea of an ensemble of communities all working to a common vision supported by services provided by the collaboration cloud using Web 2.0 technologies.
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An Architecture For Design

Figure 1 illustrates our approach. It shows what are currently loosely connected communities (Mintzberg, 2009) that collaborate to agree on a common vision. They can be communities within an organization such as planning groups, project teams, clients and policy groups. Often each community has its model or plan and must collaborate to integrate their plan with the plans of other communities. These communities work within an environment of highly structured operational systems to access operational data, share information about their plans, and where needed make decision on new directions to be followed towards achieving a community vision. The general scenario here is that the community members are provided with workspaces that include structured databases but also the communication facilities for collaboration. In this way they are enabled develop new knowledge based on databases in structured databases combined their tacit knowledge (Nonaka, 1994). The communities are supported by services provided by the cloud, which provides the services to support collaboration and enable all knowledge to be accessible within the enterprise.

Key Terms in this Chapter

Role: responsibility to be undertaken by a person in the collaboration.

Extended Social Network: A social network extended with a person’s roles in the network.

Cloud: a computer system infrastructure shared across many enterprises.

Community: a group of people with a common vision.

Model: A way to describe an enterprise in generic terms.

Collaboration: people working together to produce a joint artifact or artifacts.

Social Network: a graph that shows the relationships between people in an enterprise.

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