Abstract
This chapter will describe methodologies and strategies that can help knowledge management, business development, and other change-making professionals drive organizational change leveraging a knowledge management approach. It describes an end-to-end methodology to drive change with a combination of knowledge management methods. The methodology is structured in five steps: setting up transformation teams, discovering in-house knowledge, creating internal capabilities, facilitating experimental execution, and impact evaluation. Issues discussed in the literature review include the nature of organizational change, why organizations change and how, the need for innovation, why organizations resist change, and how knowledge management facilitates organizational change.
TopBackground
Knowledge management is most necessary in a context of change, thus the literature review presents issues related to why organizational change happens. It dives into the issue of open innovation, a widely recognized approach to organizational change that highlights the need for collaboration. It reviews contributions in the KM discipline that point out what the role of KM capability may have.
Key Terms in this Chapter
Agile: A mindset that seeks efficiency in the development of products by placing the customer needs at the center of a team’s focus.
Waterfall Methodology: A project management approach that consists of thorough initial planning and sequential execution; it relies on the assumption that initial requirements will not change during the execution of the project.
Knowledge Analytics: A discipline that leverages Artificial Intelligence to extract metrics about the existing or missing knowledge in an organization.
Open Knowledge: Knowledge that is reusable by anyone without cost.
Scrum: In Agile, Scrum is a lightweight framework that helps people, teams, and organizations to generate value through adaptive solutions for complex problems.
Open Innovation: An approach to innovation that enables collaboration between competitors.
Ceremony: In Agile vocabulary, rituals where teams convene to agree on the execution priorities and review the team’s performance.
Product: A deliverable that can be put into the hands of the customer that drives value and can be repeated and improved.