Facing the E-Government Challenges within Catalonia

Abstract

During the 2001-2004 period the main pursuit by the AOC (Administració Oberta de Catalunya or Open Administration of Catalonia) was to create a well defined setup and devoloped CAT365 portal, the citizen’s portal1. This portal would offer a new space on the Internet (as a complement of presencial and phone channels) through the creation of a brand new CAT 365 which belonged to everybody, but without being associated with any administration in particular. This portal would allow the user to reach the required information and to do transactions online. This could be done in an integrated way and within the user’s own scope through an organisation based on natural sets (life events) and without relation to the current competencial organisation. This model legitimated by the Parlamentarial Pact was signed and agreed in summer 2001 by all the parlamentarial political parties in Catalonia, together with the local public administrations and with the Generalitat of Catalonia (the Autonomous Catalan Administration). In Autumm 2004 it reached a crisis point and, therefore, it was reviewed.