Factors Influencing Users‘ Intention to Continue Using ERP Systems

Factors Influencing Users‘ Intention to Continue Using ERP Systems

Ahmed Elragal (German University in Cairo, Egypt) and Dalia Birry (Alexandria University, Egypt)
DOI: 10.4018/978-1-61692-020-3.ch019
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There has been an increasing interest in ERP systems in both research and practice in the last decade. But unfortunately in many occasions a lot of companies have stopped using these systems after they went-live with the implementation. This study is an attempt to reveal the factors influencing users‘ intention to continue using the ERP system. A survey was sent to respondent gaining a number of 223 responses. A hypothesized model was developed based on three theories; TAM, ECT, and TPB. The model was tested using regression analysis of the collected responses. Results showed that users‘ intension to continue using the ERP systems are affected by: perceived usefulness, satisfaction, subjective norm, and perceived behavior control. Meanwhile, perceived usefulness is affected by confirmation and subjective norm while satisfaction is affected by perceived usefulness and confirmation.

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