MLA
Pandya, Anil M., and Nikhilesh Dholakia. "Failures of B2C Retailing: A Services Industry View." Utilizing and Managing Commerce and Services Online, edited by Mehdi Khosrow-Pour, D.B.A., IGI Global, 2007, pp. 60-73. https://doi.org/10.4018/978-1-59140-932-8.ch004
APA
Pandya, A. M. & Dholakia, N. (2007). Failures of B2C Retailing: A Services Industry View. In M. Khosrow-Pour, D.B.A. (Ed.), Utilizing and Managing Commerce and Services Online (pp. 60-73). IGI Global. https://doi.org/10.4018/978-1-59140-932-8.ch004
Chicago
Pandya, Anil M., and Nikhilesh Dholakia. "Failures of B2C Retailing: A Services Industry View." In Utilizing and Managing Commerce and Services Online, edited by Mehdi Khosrow-Pour, D.B.A., 60-73. Hershey, PA: IGI Global, 2007. https://doi.org/10.4018/978-1-59140-932-8.ch004
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