Fast-Paced Technology Evolution Faced by Operators With the Needs Emerging From Work Model Changes and General Information Access for Customers

Fast-Paced Technology Evolution Faced by Operators With the Needs Emerging From Work Model Changes and General Information Access for Customers

Carlos Silva, Joana Coutinho Sousa, Nuno Cid Ponte, Nuno Martins, Nuno Miguel Felizardo, João Miguel Ferreira
DOI: 10.4018/978-1-6684-6762-6.ch014
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This chapter presents insights about how NOS Inovação has reshaped their teams to get a more horizontal and holistic overview about their services (from development to operations) and how this change has positively impacted the development of new services targeting internet personalisation. Furthermore, this chapter also describes the NOS vision about Industry 5.0, where digital transition is a key enabler and presents a critical role in the future.
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The evolution of society has been dominated by industrial revolutions which have changed the face of the modern world (Figure 1). The first revolution (Industry 1.0 - Mechanization) occurred in 1780 with the introduction of industrial production equipment driven by water and steam power. Approximately, one century afterwards (1870), the world witnessed to the second revolution (Industry 2.0 - electrification) where mass production was possible due to the electrical energy and assembly lines. In 1970, the automated production due to the rise of electronics, telecommunications and computers led to the third revolution (Industry 3.0 - Automation). The fourth revolution started with the use of cyber-physical systems (CPS) on connected devices to automated processes, and the development of technologies such as Big Data, Internet-of-Things (IoT), 3D printing and Artificial Intelligence (AI).

The IoT is a network over which the CPS connects to the Internet in an auditable and secure manner. On the other hand, a smart society will use a combination of cyber-physical systems and humans with support from intelligence and automation.

Since its introduction in 2011, Industry 4.0 – Digitalization has led to rediscovered growth and transformation in technology. Although with potential to create high impact, Industry 4.0 was only accelerated in 2020 due to the COVID-19 pandemic crisis.

COVID-19 brought to the surface the urgent need for a faster transition to digitalization. This transition also showed that the way digital was seen, and the way people were working, were key players in this transition. And because of that, the fifth revolution (Industry 5.0 – Personalization) started (Sarfraz, Z, 2021).

Figure 1.

Industrial revolutions


According to European Commission (European Commission, 2022), Industry 5.0 “shifts the focus from the shareholder value to stakeholder value and reinforces the role and the contribution of industry to society” as illustrated in the following Figure 2.

Figure 2.

The 3 pillars of industry 5.0 according to the EC – human-centric, resilient, and sustainable


Key Terms in this Chapter

RTT: Roundtrip time.

QoS: Quality of service.

Wi-Fi: Wireless fidelity.

GCP: Google cloud platform.

ML: Machine learning.

SSID: Service set identifier.

HGW: Home gateway.

QoE: Quality of experience.

KPIs: Key performance indicators.

WAN: Wide area network.

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