BI-FIT: Aligning Business Intelligence End-Users, Tasks and Technologies

BI-FIT: Aligning Business Intelligence End-Users, Tasks and Technologies

Rick Tijsen (Utrecht University, The Netherlands), Marco Spruit (Utrecht University, The Netherlands), Martijn van de Ridder (Capgemini NL, The Netherlands) and Bas van Raaij (Capgemini NL, The Netherlands)
DOI: 10.4018/978-1-61692-020-3.ch011
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Over the years many organizations have invested in Business Intelligence (BI) systems. While BI-software enables organization-wide decision support, problems are encountered in the “fit” between systems’ provision and changing requirements of a growing amount of BI (end-) users. This chapter aims at investigating the factors that influence the “fit” between Business Intelligence (BI) end-users, tasks and technologies (BI-FIT). Based on an extensive literature study on the elements of BI-FIT, in this research the BI-FIT Framework is developed that shows the most relevant factors and the interrelationships between BI end-users, tasks and technologies. The framework can be used to help organizations to identify and fulfill the needs of BI end-users, thereby improving adoption and increasing satisfaction of the BI end-user base.

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