Knowledge Exchange: Knowledge exchange involves the broadcasting of knowledge items between workers, or between a worker and a software agent and vice versa, with as specific goal to reduce the need for knowledge of a worker.
Support Relatedness: Support relatedness comprises theory with as goal to decrease a worker’s need for knowledge and to improve the flow of knowledge between workers.
Software Agent: A software agent is an encapsulated computer system that is situated in some environment and that is capable of flexible, autonomous action in that environment.
Knowledge Transformation Process: A knowledge transformation process causes the properties of (a) knowledge item(s) to change and as a result the knowledge item(s) can be classified differently due to the modified properties.
Object Role Modelling (ORM): ORM is an information modelling language which has a well-defined formal semantics and sufficient expressive power to describe the Universe of Discourse.
Input and Output Relatedness: Input and output relatedness focuses on the existence of overlap between received knowledge and between broadcasted knowledge.