A Frameowrk for Monitoring User Involvement and Participation in ERP Implementation Projects

A Frameowrk for Monitoring User Involvement and Participation in ERP Implementation Projects

Jose Esteves (Instituto de Empresa, Spain), Joan Pastor (Universitat Politecnica de Catalunya, Spain) and Josep Casanovas (Universitat de Catalunya, Spain)
Copyright: © 2007 |Pages: 20
DOI: 10.4018/978-1-59904-268-8.ch012
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Abstract

In this chapter a framework for monitoring user involvement and participation within ERP implementation projects is proposed, by using the Goals/Questions/Metrics method. The results of this work are threefold. First, a literature review is presented on the topic of user involvement and participation as related with ERP implementation projects. Second, a framework for monitoring user involvement and participation in ERP implementation projects is proposed. And third, a Goals/Questions/Metrics preliminary plan is proposed to monitor and control user involvement and participation within ERP implementation projects.

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