A Frameowrk for Monitoring User Involvement and Participation in ERP Implementation Projects

Abstract

In this chapter a framework for monitoring user involvement and participation within ERP implementation projects is proposed, by using the Goals/Questions/Metrics method. The results of this work are threefold. First, a literature review is presented on the topic of user involvement and participation as related with ERP implementation projects. Second, a framework for monitoring user involvement and participation in ERP implementation projects is proposed. And third, a Goals/Questions/Metrics preliminary plan is proposed to monitor and control user involvement and participation within ERP implementation projects.