A Framework of Intelligence Infrastructure Supported by Intelligent Agents

Abstract

In this chapter, we establish a conceptual framework for intelligence infrastructure, which is an indispensable foundation to intelligent enterprises. Intelligence infrastructure is defined as information technology based facilities, systems, and services that support effective and efficient decision making at all levels of an organization. Intelligent agents, or autonomous computer programs, have emerged in recent years as a key component to organizational intelligence infrastructure. We review intelligent agents research and applications, identify their role in intelligence infrastructure, discuss the concepts and issues behind the intelligent agent supported intelligence infrastructure, and point out future developments.