MLA
Werro, Nicolas, and Henrik Stormer. "A Fuzzy Logic Approach for the Assessment of Online Customers." Fuzzy Methods for Customer Relationship Management and Marketing: Applications and Classifications, edited by Andreas Meier and Laurent Donzé, IGI Global, 2012, pp. 252-270. https://doi.org/10.4018/978-1-4666-0095-9.ch011
APA
Werro, N. & Stormer, H. (2012). A Fuzzy Logic Approach for the Assessment of Online Customers. In A. Meier & L. Donzé (Eds.), Fuzzy Methods for Customer Relationship Management and Marketing: Applications and Classifications (pp. 252-270). IGI Global. https://doi.org/10.4018/978-1-4666-0095-9.ch011
Chicago
Werro, Nicolas, and Henrik Stormer. "A Fuzzy Logic Approach for the Assessment of Online Customers." In Fuzzy Methods for Customer Relationship Management and Marketing: Applications and Classifications, edited by Andreas Meier and Laurent Donzé, 252-270. Hershey, PA: IGI Global, 2012. https://doi.org/10.4018/978-1-4666-0095-9.ch011
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