MLA
Werro, Nicolas and Henrik Stormer. "A Fuzzy Logic Approach for the Assessment of Online Customers." E-Marketing: Concepts, Methodologies, Tools, and Applications. IGI Global, 2012. 350-367. Web. 13 Dec. 2019. doi:10.4018/978-1-4666-1598-4.ch022
APA
Werro, N., & Stormer, H. (2012). A Fuzzy Logic Approach for the Assessment of Online Customers. In I. Management Association (Ed.), E-Marketing: Concepts, Methodologies, Tools, and Applications (pp. 350-367). Hershey, PA: IGI Global. doi:10.4018/978-1-4666-1598-4.ch022
Chicago
Werro, Nicolas and Henrik Stormer. "A Fuzzy Logic Approach for the Assessment of Online Customers." In E-Marketing: Concepts, Methodologies, Tools, and Applications, ed. Information Resources Management Association, 350-367 (2012), accessed December 13, 2019. doi:10.4018/978-1-4666-1598-4.ch022
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