MLA
Portmann, Edy,et al. "Fuzzy Online Reputation Analysis Framework." Fuzzy Methods for Customer Relationship Management and Marketing: Applications and Classifications, edited by Andreas Meier and Laurent Donzé, IGI Global, 2012, pp. 139-167. https://doi.org/10.4018/978-1-4666-0095-9.ch007
APA
Portmann, E., Nguyen, T., Sepulveda, J., & Cheok, A. D. (2012). Fuzzy Online Reputation Analysis Framework. In A. Meier, & L. Donzé (Ed.), Fuzzy Methods for Customer Relationship Management and Marketing: Applications and Classifications (pp. 139-167). IGI Global. https://doi.org/10.4018/978-1-4666-0095-9.ch007
Chicago
Portmann, Edy and Tam Nguyen, Jose Sepulveda, and Adrian David Cheok. "Fuzzy Online Reputation Analysis Framework." In Fuzzy Methods for Customer Relationship Management and Marketing: Applications and Classifications. edited by Meier, Andreas, and Laurent Donzé, 139-167. Hershey, PA: IGI Global, 2012. https://doi.org/10.4018/978-1-4666-0095-9.ch007
Export Reference
