G2C Adoption of E-Government in Malaysia: Trust, Perceived Risk and Political Self-Efficacy

G2C Adoption of E-Government in Malaysia: Trust, Perceived Risk and Political Self-Efficacy

Ramlah Hussein (International Islamic University Malaysia, Malaysia), Norshidah Mohamed (International Islamic University Malaysia, Malaysia), Abdul Rahman Ahlan (International Islamic University Malaysia, Malaysia), Murni Mahmud (International Islamic University Malaysia, Malaysia) and Umar Aditiawarman (International Islamic University Malaysia, Malaysia)
DOI: 10.4018/978-1-4666-1776-6.ch016
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Abstract

Electronic government or e-government has long been known as a breakthrough of a new form of communication and transaction between the government and citizens, the government and industries, and among government agencies. Simply, e-government is meant not only to help the government to accomplish its daily administrative activities but also provide an easier way to communicate with external entities like citizens and businesses throughout the utilization of Information and Communication Technology (ICT). With the implementation of e-government in Malaysia, study about Government to Citizens (G2C) adoption is important in reflecting its progress. Against this backdrop, this paper studies G2C adoption in Malaysia by espousing the Technology Acceptance Model (TAM) theory as a framework. Other factors that are believed to influence citizens’ intentions for using the G2C system are also examined.
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Background Of Study

In 1996, the government of Malaysia initiated Multimedia Super Corridor Malaysia (MSC-Malaysia) as a platform to build a competitive market for the ICT companies and industries. MSC Malaysia has hosted more than 900 multinational and local companies that focused on ICT and multimedia products, services, solutions, and research and development. As one of the

MSC Malaysia Flagship Applications, e-Government initiative was introduced to improve the way in which the government delivers the services to its citizens and industries. The projects under the e-Government flagship have been started since ten years ago were aimed at building a more effective and efficient way to communicate and transact with the citizens and industries. One of the projects is Online Tax System or e-Filing.

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