MLA
Gomes, Jorge, and Mário Romão. "Gaining Competitive Advantage through the Balanced Scorecard." Encyclopedia of Information Science and Technology, Third Edition, edited by Mehdi Khosrow-Pour, D.B.A., IGI Global, 2015, pp. 5046-5055. https://doi.org/10.4018/978-1-4666-5888-2.ch498
APA
Gomes, J. & Romão, M. (2015). Gaining Competitive Advantage through the Balanced Scorecard. In M. Khosrow-Pour, D.B.A. (Ed.), Encyclopedia of Information Science and Technology, Third Edition (pp. 5046-5055). IGI Global. https://doi.org/10.4018/978-1-4666-5888-2.ch498
Chicago
Gomes, Jorge, and Mário Romão. "Gaining Competitive Advantage through the Balanced Scorecard." In Encyclopedia of Information Science and Technology, Third Edition, edited by Mehdi Khosrow-Pour, D.B.A., 5046-5055. Hershey, PA: IGI Global, 2015. https://doi.org/10.4018/978-1-4666-5888-2.ch498
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