MLA
Lee, Chang. "Gap Analysis: Comparison of Job-Related Attributes between Importance and Satisfaction." Opportunities and Challenges for Tourism and Hospitality in the BRIC Nations, edited by Mohinder Chand Dhiman, IGI Global, 2017, pp. 137-154. https://doi.org/10.4018/978-1-5225-0708-6.ch009
APA
Lee, C. (2017). Gap Analysis: Comparison of Job-Related Attributes between Importance and Satisfaction. In M. Dhiman (Ed.), Opportunities and Challenges for Tourism and Hospitality in the BRIC Nations (pp. 137-154). IGI Global. https://doi.org/10.4018/978-1-5225-0708-6.ch009
Chicago
Lee, Chang. "Gap Analysis: Comparison of Job-Related Attributes between Importance and Satisfaction." In Opportunities and Challenges for Tourism and Hospitality in the BRIC Nations, edited by Mohinder Chand Dhiman, 137-154. Hershey, PA: IGI Global, 2017. https://doi.org/10.4018/978-1-5225-0708-6.ch009
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