MLA
Chang, Chih-Hao, and Toshio Obi. "Global Comparative Study on the Relationship between User’s Traits and Public e-Service Quality." Electronic Governance and Cross-Boundary Collaboration: Innovations and Advancing Tools, edited by Yu-Che Chen and Pin-Yu Chu, IGI Global, 2012, pp. 87-106. https://doi.org/10.4018/978-1-60960-753-1.ch005
APA
Chang, C. & Obi, T. (2012). Global Comparative Study on the Relationship between User’s Traits and Public e-Service Quality. In Y. Chen & P. Chu (Eds.), Electronic Governance and Cross-Boundary Collaboration: Innovations and Advancing Tools (pp. 87-106). IGI Global. https://doi.org/10.4018/978-1-60960-753-1.ch005
Chicago
Chang, Chih-Hao, and Toshio Obi. "Global Comparative Study on the Relationship between User’s Traits and Public e-Service Quality." In Electronic Governance and Cross-Boundary Collaboration: Innovations and Advancing Tools, edited by Yu-Che Chen and Pin-Yu Chu, 87-106. Hershey, PA: IGI Global, 2012. https://doi.org/10.4018/978-1-60960-753-1.ch005
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