MLA
Chang, Chih-Hao and Toshio Obi. "Global Comparative Study on the Relationship between User’s Traits and Public e-Service Quality." Digital Democracy: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, IGI Global, 2012, pp. 782-801. https://doi.org/10.4018/978-1-4666-1740-7.ch039
APA
Chang, C., & Obi, T. (2012). Global Comparative Study on the Relationship between User’s Traits and Public e-Service Quality. In I. Management Association (Ed.), Digital Democracy: Concepts, Methodologies, Tools, and Applications (pp. 782-801). IGI Global. https://doi.org/10.4018/978-1-4666-1740-7.ch039
Chicago
Chang, Chih-Hao, and Toshio Obi. "Global Comparative Study on the Relationship between User’s Traits and Public e-Service Quality." In Digital Democracy: Concepts, Methodologies, Tools, and Applications. edited by Management Association, Information Resources, 782-801. Hershey, PA: IGI Global, 2012. https://doi.org/10.4018/978-1-4666-1740-7.ch039
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