MLA
Janssen, M. "Governance and Design Issues of Shared Service Centers." Encyclopedia of Digital Government. IGI Global, 2007. 889-895. Web. 21 Apr. 2018. doi:10.4018/978-1-59140-789-8.ch133
APA
Janssen, M. (2007). Governance and Design Issues of Shared Service Centers. In A. Anttiroiko, & M. Malkia (Eds.), Encyclopedia of Digital Government (pp. 889-895). Hershey, PA: IGI Global. doi:10.4018/978-1-59140-789-8.ch133
Chicago
Janssen, M. "Governance and Design Issues of Shared Service Centers." In Encyclopedia of Digital Government, ed. Ari-Veikko Anttiroiko and Matti Malkia, 889-895 (2007), accessed April 21, 2018. doi:10.4018/978-1-59140-789-8.ch133
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