e-Government in Canada: Services Online or Public Service Renewal?

Barb Kieley; Greg Lane; Gilles Paquet; Jeffrey Roy

doi:10.4018/978-1-930708-19-8.ch016

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e-Government in Canada: Services Online or Public Service Renewal?

Barb Kieley (Deloitte Consulting, Canada), Greg Lane (Deloitte Consulting, Canada), Gilles Paquet (University of Ottawa, Canada) and Jeffrey Roy (University of Ottawa, Canada)

Source Title: Electronic Government: Design, Applications and Management

DOI: 10.4018/978-1-930708-19-8.ch016

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Abstract

Moving industrial society government onto a digital platform would simply produce a digitized industrial government—a form of governance that would be increasingly out of step with the changing realities of citizens and businesses alike.1

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e-Government in Canada: Services Online or Public Service Renewal?

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