MLA
Kieley, Barb,et al. "e-Government in Canada: Services Online or Public Service Renewal?." Electronic Government: Design, Applications and Management, edited by Åke Grönlund, IGI Global, 2002, pp. 340-355. http://doi:10.4018/978-1-930708-19-8.ch016
APA
Kieley, B., Lane, G., Paquet, G., & Roy, J. (2002). e-Government in Canada: Services Online or Public Service Renewal?. In Grönlund, Å. (Ed.), Electronic Government: Design, Applications and Management (pp. 340-355). IGI Global. http://doi:10.4018/978-1-930708-19-8.ch016
Chicago
Kieley, Barb and Greg Lane, Gilles Paquet, and Jeffrey Roy. "e-Government in Canada: Services Online or Public Service Renewal?." In Electronic Government: Design, Applications and Management. edited by Åke Grönlund, 340-355. Hershey, PA: IGI Global, 2002. http://doi:10.4018/978-1-930708-19-8.ch016
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