E-Government and Creating a Citizen-Centric Government: A Study of Federal Government CIOs

Abstract

This chapter examines the relationship between e-government and the creation of a more citizen-centric government. This study provides a conceptual framework showing a possible relationship among management, resources, security, and privacy issues that would lead to creating a more citizen-centric government with e-government. It explores the opinions of chief information officers (CIOs) on e-government issues and effectiveness. A survey was administered to federal government CIOs in June and July 2005. The survey results revealed that CIOs who have higher management capacity and project-management skills were associated more with creating a more citizen-centric federal government. The contribution of this study to the literature on e-government is that it identifies two key attributes that CIOs can attain in order to reach higher stages of e-government advancement for their department or agency.