E-Government Initiatives in Kurdistan Region of Iraq: A Citizen-Centric Approach

E-Government Initiatives in Kurdistan Region of Iraq: A Citizen-Centric Approach

Shareef M. Shareef (College of Engineering, Iraq) and Johnnes Arreymbi (University of East London, UK)
Copyright: © 2013 |Pages: 33
DOI: 10.4018/978-1-4666-4090-0.ch001
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Abstract

In the past decade, most countries have embraced new technologies in an effort to improve the way they offer public services to citizens. Some do so in order to improve the channels through which they communicate and interact with their citizens, while others do so to improve the efficiency of delivery of services; and as a result, introduce savings in the utilization of resources that could also be used in creating new value adding initiatives. This chapter looks at the opportunities provided by e-government initiatives, and also discusses the importance of citizens’ involvement in e-government system development, with particular emphasis on Kurdistan Region of Iraq (KRI). Here, the authors investigate how citizen’s participation affects the success or failure of e-government systems. They attempt to identify factors that could impact the use of such systems and look at ways to encourage stakeholders’ engagement in the development process as a means to improve the services provision. In the end, the chapter also looks at the potential for initiating a program to deliver enhanced government services and social inclusion that embraces electronic communication media within regional governments in developing countries such as KRI.
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Society Inclusion And E-Government

E-government has provided a great drive to move forward with delivery of more efficient and superior quality services, effective financial resource, and enhanced relationship between stakeholders and government (Fang, 2002). The advancement of the Internet as a service channel made many people to believe that the Internet would replace all other service channels such as telephone, letter writing (conventional mail system), face-to-face communication, etc., or render them obsolete. However, all these other channels still exist and the use of Internet in many cases has not led to obstacles in the usage of other service channels; in fact, it has been complementary (Shareef, et al. 2010a; Pieterson and Dijk, 2002). Galal-Edeen et al. (2008) explained the use of multi-channels for service provision, and argues about a gap between a government’s preferred channel of communication and the channels that the citizens prefer. They also discuss the criteria for evaluation of multi-channel delivery from the citizen’s perspective in improving the citizen’s participation in government. The evaluation is based on use of different types of channels which the users prefer and is influenced by their circumstances.

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