E-Government Organizational Performance Framework: Case Study of Haryana State in India — A Log Linear Regression Analysis

E-Government Organizational Performance Framework: Case Study of Haryana State in India — A Log Linear Regression Analysis

Susheel Chhabra (Lal Bahadur Shastri Institute of Management, India) and Mahadeo Jaiswal (Management Development Institute, India)
DOI: 10.4018/978-1-60566-918-2.ch010
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The objective of this chapter is to design an e-government organizational performance framework and to suggest ICTs solutions through a case study of Haryana state government in India so as to enhance efficiency and effectiveness of services provided to citizens. The framework is suggested using responses collected from 150 government departments. The ICTs solutions were validated by data collected from 90 e-government experts. A log linear regression analysis is used to develop the framework. The framework with minor modifications can be developed for similar other e-government settings.
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In this society where performance has become basic requirement for development, investments alone can not guarantee the success for an organization. The key to get success is through optimal utilization and effective management of available resources. Along with public awareness and Internet usage, the demand for real-time transactions along with simplified, standardized ways to access government information has been increased. Governments all over the world are recognizing e-government as a strategic option to enhance efficiency and fine-tune their internal and external operations. In this competitive environment, only the projects that have been designed on the basis of best performance benchmarks will be successful. The important concern for the Indian government is that most of the e-government projects in the state governments are keeping their focus on imitating the success models and ignoring the adaptability to a particular region (Singh, 2005).

There is an immediate need to suggest an e-government framework for a particular region to improve service effectiveness. The e-government organizational performance framework is suggested for the government departments of Haryana state in India.

The chapter is organized as follows. First, the literature review to develop the framework is presented. Using the literature review, the research methodology adopted, the hypothesis tested and the framework developed is set forth. Finally, recommendations and conclusions of the chapter are presented.

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