E-Government Portals Personalization

Abstract

Several governments across the world enhance their attempt to provide efficient, advanced, and modern services to their users (citizens and businesses) based on information and computer technologies (ICT) and especially the Web. The remarkable acceptance of this powerful tool has changed the way of conducting various transactions and offers citizens, businesses, and public authorities’ limitless options and opportunities. Besides citizens’ awareness and expectations of Web-based, public services have also increased in recent times.