MLA
Kassahun, Asmare Emerie, et al. "Government Process Reengineering: What we know and what we need to know." Digital Democracy: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, IGI Global, 2012, pp. 1730-1752. https://doi.org/10.4018/978-1-4666-1740-7.ch086
APA
Kassahun, A. E., Molla, A., & Sarkar, P. (2012). Government Process Reengineering: What we know and what we need to know. In I. Management Association (Ed.), Digital Democracy: Concepts, Methodologies, Tools, and Applications (pp. 1730-1752). IGI Global. https://doi.org/10.4018/978-1-4666-1740-7.ch086
Chicago
Kassahun, Asmare Emerie, Alemayehu Molla, and Pradipta Sarkar. "Government Process Reengineering: What we know and what we need to know." In Digital Democracy: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, 1730-1752. Hershey, PA: IGI Global, 2012. https://doi.org/10.4018/978-1-4666-1740-7.ch086
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