E-Government in Saudi Arabia: Between Promise and Reality

E-Government in Saudi Arabia: Between Promise and Reality

Maher O. Al-Fakhri (Ministry of Civil Service, Saudi Arabia), Robert A. Cropf (Saint Louis University, USA), Gary Higgs (Saint Louis University, USA) and Patrick Kelly (Saint Louis University, USA)
DOI: 10.4018/978-1-60960-100-3.ch417

Abstract

Saudi Arabia is in the process of transitioning to e-government. Many of the Saudi government agencies have their own web sites; however, most are ineffective. Based on the findings of this study, the Saudis should consider several reforms, chief among which include the following: Increasing the awareness of its e-government program among its employees and the public at-large; making Internet access more available across the full spectrum of society; equipping public facilities for Internet usage; developing a legal framework for secure e-transactions; adopting a flexible approach to technological change and the IT environment more generally; providing IT training to government employees; partnering with the private sector to establish electronic fund transfers; and, finally, fostering 2-way communication between government agencies and between the government and the public.

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