Government Transformation: The First Step to Integrate E-Business into E-Government

Research Methodology And Model

While the citizen-centric strategy can be traced farther back in public administration reform (PAR), the ICT potentials for PAR have recently given new attention (Kubicek & Hagen, 2004). Therefore, the first step in this chapter is reviewing the citizen-centric e-government literature to understand the insufficient of the current approaches. The summary of literature review and comparison is displayed in the following table.

The findings from the comparison point that we need an additional approach to fill in the gaps which current methods leave since these gaps are the cause of partly failure in citizen-centric e-government projects. In fact, both e-government and e-business are currently orienting to the strategies which focus on meeting the demand of online-users and the growth and global expansion of many companies such as eBay, Google, Amazon and Tesco (Timmers, 1998) has proved the relevancy of the customer-centric model in the private sector. Hence, the idea of bringing the citizen-centric e-business model into government operation is a new and creative approach. However, the differences between businesses and governments challenge the ability of realizing this idea. To overcome these obstacles, the value chain analysis will be used to identify and evaluates weaknesses in process of providing services in the e-business and e-government. The value chain model also assists to have the comparative study of the phenomena of e-business and e-government that would most likely be instrumental in fostering cross-fertilization between the two evolutionary trajectories (Hazlett & Hill, 2003; Nahon & Scholl, 2007). Finally, findings from the value chain analysis will suggest solutions to incorporate e-business models into e-government applications. The research methodology is presented in the Figure 1 below.

Figure 1.

Research model