Government Web Portals: Management Issues and the Approaches of Five States

Abstract

Web portals are the dominant organizational motif for e-government service delivery. To date, most reviews of government portal experiences focus on the types and technical sophistication of delivered services as well as design issues, such as usability. Management issues, like commercialization and centralization, receive relatively little attention. The authors define and argue for a more management-oriented perspective. Several major issues are explored and then the experiences of five states are used to demonstrate how their consideration presents a very different view of portal strategies for researchers.