Growth the KONE Way

Abstract

This chapter describes the private view of a long-serving KONE manager on how KONE Corporation has over 30 decades developed into one of the global leaders in its field. Perhaps the most important success factor is the consistent, integrated development and implementation of vision, strategy, business structure, processes, IT tools, and people skills and capabilities. The article ends with a short outline of a practical solution in one small area of the business, where the combination of all of the above has led to improved productivity, customer value and customer satisfaction.