Guidelines for Successful Public Internet Access Points (PIAPs) Implementation

Definitions

Public Internet Access Points (PIAPs) can be defined as technological tools designed to provide citizens with access to information and communication technologies (ICT). PIAPs are generally established to provide ICT opportunities for poor communities living in rural areas, where the current technology is not available or where affordability of these technologies is not achieved by majority (Kumar and Best, 2003). However, PIAPs can be established in both rural and urban areas depending on the specific purpose of the PIAP. The important point is that intended location should be able to provide the required technological infrastructure so that the PIAP should operate in a way that intended services addressing the needs of local people should be provided effectively.

Having the major purpose as to diminish digital divide and to support socio-economic development, PIAPs serve with variety of content and services. In other words, besides ICT services, PIAPs offer variety of services considering the needs and interests of individuals in order to increase the user demand and consequently source of revenue for PIAPs. These services, for example, can comprise trainings (e.g. basic computer courses or occupational courses), specific e-government services, library services, telecommunication services, multimedia services, etc. Benefits of PIAPs can be explained in three main titles as follows: