Heterogeneous Quality Information in Healthcare Marketplace

Abstract

In this research, we use the classical stakeholder perspective (Freeman and Reed, 1983; Butterfield, 2004) and information quality research (Lee, Pipino, Funk, and Wang, 2006) to examine what constitutes quality information amongst directly participating stakeholders in the healthcare marketplace. We argue that the role a stakeholder plays in the healthcare marketplace affects the nature of quality information each provides and uses, thus shaping the principles that dictate each stakeholder’s view of quality information. Our findings, based on participatory observation and the analysis of research publications, provide a basis for a shared understanding of quality information in the healthcare market place.

Key Terms in this Chapter

Quality Information: Information that is fit for use by information consumers.

Quality Care: Care based on evidence-based guidelines that seeks to address overuse, misuse, and underuse services (Kohn, Corrigan & Donaldson, 1999).