Hotel Employees' Perspective Towards IT Skills Competencies in the Hotels of Delhi NCR

Abstract

With technical advancements, human resource still remains a vital component towards the success of an organization. The prime objective of this study is to assess the overall perspective of the employees, evaluating the competencies viz. IT (Information Technology) skills, Verbal and Written Communication, Dispute Redressal, Self Control and Trade Specific Skills. The study resulted that employees rated IT skills as the most required skills among the others. The managerial implication of the study will result in enhanced employees' performance and the employers and human resource managers will have an idea about the competencies to look for. The present study is carried out in the month of April and May on the 07 hotels of Delhi NCR. The sample size consists of 62 respondents via convenient sampling through a questionnaire designed to retrieve the demographic profile of the respondents and recorded their responses on a Likert scale of 5.