MLA
Ahmad, A. F. Wazir, and Mohammad Muzahid Akbar. "How Customer Knowledge Management Is Becoming a Dominant Industry Trait." Marketing and Consumer Behavior: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, IGI Global, 2015, pp. 599-623. https://doi.org/10.4018/978-1-4666-7357-1.ch027
APA
Ahmad, A. F. & Akbar, M. M. (2015). How Customer Knowledge Management Is Becoming a Dominant Industry Trait. In I. Management Association (Ed.), Marketing and Consumer Behavior: Concepts, Methodologies, Tools, and Applications (pp. 599-623). IGI Global. https://doi.org/10.4018/978-1-4666-7357-1.ch027
Chicago
Ahmad, A. F. Wazir, and Mohammad Muzahid Akbar. "How Customer Knowledge Management Is Becoming a Dominant Industry Trait." In Marketing and Consumer Behavior: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, 599-623. Hershey, PA: IGI Global, 2015. https://doi.org/10.4018/978-1-4666-7357-1.ch027
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